Privacy Policy

This website, www.soulmedhc.com (the “website”), is operated by Soulmed S.A.R.L. (“Soulmed”, “we”, “us”), a healthcare and telemedicine company. This Privacy Policy explains how we handle personal information collected through the public website.

The website is an informational and business-enquiry website for Soulmed’s services, Connected Care devices and healthcare solutions for organizations. It is not a patient portal and does not provide medical consultations, appointment booking, payments or access to medical records.

We collect the information you choose to submit through the website’s enquiry forms (Contact, Request a Demo and Request This Device):

• Identity and contact details, such as first name, last name, email address and, optionally, phone number.
• Company or organization details, including organization name and business type where relevant to demo requests.
• Country and, where requested, city.
• Your message or enquiry content, and the reason for contact where selected.
• For device requests, the device concerned and the request type (for example product information, quote or demo).

When you visit the website, standard technical information — such as IP address, browser type and request logs — may be processed by our hosting and security providers as needed to operate, protect and troubleshoot the website.

Please do not submit medical records, diagnoses or any other sensitive health information through the website forms. The forms are intended for business and general enquiries only.

• Answering your enquiries.
• Processing demo requests.
• Processing device-information and device-request enquiries.
• Communicating with prospective customers and partners.
• Operating, protecting and troubleshooting the website.
• Meeting applicable legal obligations.

Where the EU General Data Protection Regulation (GDPR) or similar data-protection legislation applies, we rely on: our legitimate interests in responding to enquiries and operating a secure website; steps taken at your request prior to entering into a contract or business relationship; your consent where required; and compliance with legal obligations.

We use trusted service providers to operate the website and handle enquiries, in line with the website’s architecture:

• Amazon Web Services (AWS) — website hosting, content delivery and supporting infrastructure.
• Microsoft 365 — delivery and handling of website form messages to Soulmed mailboxes.
• Cloudflare Turnstile — protection of the website forms against automated abuse, once form delivery is enabled.

These providers process information on our behalf to deliver their services. The final provider list will be confirmed before production launch.

We keep personal information only for as long as reasonably necessary for the purposes described above and to meet applicable legal obligations, pending confirmation of a formal retention policy.

Our service providers may process information in jurisdictions other than your own. Where required by applicable law, appropriate safeguards will be used for such transfers.

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.
• Ask for corrections to inaccurate information.
• Ask for deletion of your information.
• Ask for processing to be restricted.
• Object to certain processing.
• Receive a copy of information you provided, in a portable format, where applicable.
• Withdraw consent where processing relies on consent.
• Complain to a competent data-protection supervisory authority, where applicable.

To exercise these rights, contact us through the website’s Contact Us page.

We use reasonable technical and organizational measures to protect information handled through the website. However, no website or transmission method can be guaranteed to be completely secure.

The website’s forms are intended for business and general enquiries by adults. They are not intended for children, and children should not submit personal information or any medical or health information through the website.

The website may link to external websites and social networks (such as LinkedIn, Instagram and Facebook). Those services have their own privacy practices, which we do not control.

We may update this Privacy Policy from time to time, for example when website functionality or service providers change. The date above indicates the latest revision.

For any privacy questions or requests, please use the website’s Contact Us page.